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Rogers断网听证会细节:一个编码错误摧毁网络

加拿大都市网

【加拿大都市网】罗渣士通信公司(Rogers Communications)高管周一在众议院工业委员会的听证会上,向国会议员们详细介绍了7月初大断网当天出现的混乱情况,称这一“真正前所未有的事件”摧毁了公司网络的“大脑”。

据《星报》报道,上周获任命的罗渣士新首席技术官麦肯齐(Ron McKenzie)表示,是一个编码错误引发了广泛的网络故障,令数百万加拿大人的服务中断超过15小时,包括无法拨打911。这个错误在本质上影响了支持所有无线、有线、内部通讯和连接的网络大脑,导致“连接完全失去”

麦肯齐说,当时公司正在对网络进行持续数周的7个阶段维护升级,编码错误是在第6阶段出现,而网络中断从7月8日接近凌晨5时开始。他透露,维护升级在前5个阶段都没有问题。

行政总裁斯塔菲里(Tony Staffieri)说,在中断发生的最初几个小时中,罗渣士的工作人员自己无法沟通,因而导致他们的反应以及与公众和政府的沟通被延迟。断网发生后,公司主要专注于两个问题,一是确定是否受到网络攻击,二是何时能够恢复网络服务。

当被一位国会议员问及是何时向魁省省长通报断网情况时,斯塔菲里回应说,“回想起来,我很遗憾我们没能更早地沟通。不过这是有原因的,因为我们当时正专注于解决方案,让我们的服务能够恢复。但尽管如此,对于像政府这样的重要利益相关者来说,这些沟通应该更早发生。”

斯塔菲里说,由于当时是核心网络出现故障,罗渣士无法关闭其无线电网络,这本可以让其客户自动连接到另一家运营商网络上的911服务。他指出,如果罗渣士关闭其无线电网络,则可能会将整个断网时间再延长一天。

斯塔菲里还透露,尽管当时竞争对手贝尔(Bell)和研科(Telus)表示愿意提供帮助,但罗渣士无法将流量转移到他们的网络,因为这些网络无法处理超过 1,000万客户的额外流量。

在听证会上,斯塔菲里表示,罗渣士现在计划将无线网络和互联网网络在物理上分离,以确保未来有更多的冗余。未来如果网络的某一部分出现故障,公司可以将流量转移到另一部分。他指出,“尽管增加这层额外的保护成本高昂,估计将花费至少2.5亿元,但我们知道这是正确的做法。”

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新华侨网 » Rogers断网听证会细节:一个编码错误摧毁网络

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  1. #-49

    The voice of the people in the containment area of Shanghai
    As a Shanghai citizen, I am in the epicenter of this epidemic. As a scholar, I feel very uncomfortable when I look at “Exhausted Shanghai”, “Baymax” and “the god beast at home”.
    What is terrible about this epidemic is not the physical harm caused by “COVID-19 omicron”, but the psychological harm caused to people. Why do I say that?
    Because from the beginning of March to now, Shanghai has more than 40 thousand close to 50 thousand positive patients, (asymptomatic + local + overseas input), I do not know if you have found, the mortality rate is 0, both happy and worried. Since the death rate is relatively low, why will there be a feeling of being out of breath, when I see the scene of no one on the streets of the bustling city, the more it looks the more desolate people feel, why, this epidemic will make the public so panic, anxiety and worry.
    In the ten days when I was detained, I found that the government and the medical sector had done so much work but still could not be “recog阿nized” by everyone, and there was even abuse and criticism.
    I think the most important reason is communication problems. The government and the public have not reached an agreement on the concept of “Omicron”, and there is a great misunderstanding on the issues of treatment, whether to take medicine or not, home isolation and not to stay at home. It is now possible to update people’s knowledge quickly through the Internet. In this way, I think, the government’s work will be easier to carry out and easier for people to understand.
    How to treat the infected neighbors in the same community correctly, do not look at these patients with colored glasses, the neighborhood committee or property management should give a series of care and help to these patients in home quarantine, neighbors should be closer through this matter, rather than farther and farther. Chinese people say, a distant relative is better than a close neighbor.
    Some negative information on the Internet, in fact, the social and psychological harm to people is very big, because a lot of information is sent in own mood, send information perception of things is usually stands in their own perspective rather than a global perspective, but you can know after sent out information to see is multiplier effect, because the crowd behavior is unconscious, impulsive, Changeable, irritable, or susceptible to external interference.
    I think as a Chinese, first of all to love the country, as a Shanghainese, first of all to love Shanghai, I do not say how much we have to do this epidemic contribution, at least each of us lift a finger is not to the country or not to the fight against the epidemic disorder.
    Come on, Shanghai! Let’s work together to tide over the difficulties!

    匿名2周前 (07-27)回复
  2. #-48

    你TM是用谷歌翻译的原文吧。,

    匿名1周前 (08-01)回复